inaccuracy or intrusion, then please The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. The Council is at fault for charging Mr X for his care. report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . They have read it as a request for the number The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. Report a problem with this page. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. Ms C complained that her personal budget is not enough to pay for the home care she needs. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. It has agreed to apologise and pay her 250. %PDF-1.5 % 1 0 obj Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Complaints ; Freedom of Information ; Subject Access Requests poochon puppies for sale in nebraska; Tags . New customers. <> During our investigation, the Council apologised to Mr X and cancelled his care costs. A Gannett Company. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . We provide commercial Report all other trolleys to us as fly-tipping. We cannot say if the Council had considered this it would have refused any application. Please note a further warning letter will be posted around the surrounding area of the incident. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Suggested companies are based on peoples browsing tendencies. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. Report a missed rubbish or recycling collection | Merton Council Please put out your rubbish and recycling correctly or we may not collect it. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. Report a problem with this page. Merton Borough Council, Download a zip file of all correspondence. If you fly-tip you could be sent to prison and receive a large fine. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. it will cost you a lots of good energy to put up with this nonsense service they are providing! Thank you for your Freedom of Information request detailed below. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. Litter, fly-tipping and weeds on streets : Report it | Merton Council <>stream I'm absolutely stressed and fuming!!! He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. Ms J complains the Council failed to meet her adult son's education and care needs. Rubbish and recycling | Merton Council Numerous photos of black rubbish sacks, furniture and. The officer dealing with your request has asked for clarification on the Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. private land. Refuse Collection: 020 8274 4901. Merton offers free bulky waste collection | Merton Council Newsroom Comments have been closed on this article. Address. 5AF. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Help us improve our site by giving feedback. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. Collection days for rubbish, recycling and garden waste | Merton Council You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. The user-friendly interface will make it easier for . Comments are moderated so may not appear immediately. x[raf7xJ}HHM There was no fault in how the Council dealt with the school transfer. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. Please call us on 020 8770 5000 to discuss your requirements. "Such delays erode the confidence of complainants that their concerns are being taken seriously. Do you recognise these fly-tippers? Telephone: 0303 123 1113. Make sure you are registered to vote and have an accepted form of photo ID to take with you. Report a fallen tree or other tree problem. They don't collect things on time and bins go missing and are not replaced. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. regularly, and which is signposted from the Open Data pages of our web Please try and keep your message as brief as possible. Waste and recycling - Sutton Council Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Just to add insult to injury was told he is being very understanding and helpful.. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Established in 2008. | Editors' Code of Practice. inaccuracy or intrusion, then please Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Are you the owner of any commercial copyright on this page? IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. request an Internal Review at or write in to Freedom of Information team, <> Initial complaints should be directed to Merton Council directly. If you are dissatisfied with the response provided you can They are poorly run and they really do not give a Damn about anyone. As a subscriber, you are shown 80% less display advertising when reading our articles. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Wall of Shame CCTV appeal. Complaints, comments and compliments | Merton Council Governance presented the report, advising that complaints levels following the councils internal review process, the ICO will refer you @Merton_Council. Separate rights of appeal. And with how it managed the complaint. If its not collected today, I ll have to haul it all back in. Enquires had doubled during this period. General Enquiries: Merton Council 020 8274 4901. Download Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. Noise Nuisance: 020 8545 3025. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. We couldnt load the mail server logs for this message. Merton Council on Twitter councils land. The Council has refunded one of the fees. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! Kind regardsDavid BelloCustomer Care Team. Head of Information Governance advised that there was not currently These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Get the latest news and information about the topics that interest you, straight to your inbox. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. Merton Council should be scrutinised for the poor procurement of . I have tried to follow the correct procedures but this has been unsuccessful. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. This site is part of Newsquest's audited local newspaper network. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. Find out more about presenting your bins on collection day. Merton and Veolia respond to rubbish complaints endobj Haydons Road parade looks revolting, worse than ever.". South London councils set to scrap rubbish collection contract Feels like I'm on the phone to them all the time about waste collection. All product and company names are trademarks or registered trademarks of their respective holders. It failed to consider her objections on one application then reissued the decision notice without keeping the original. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. The Council will consider this issue for every future application in this CPZ. A minimum fee of 10 Complaints process - Newham Council If you drop litter we may issue you with a 150 fixed penalty notice. Make a complaint - Wandsworth Borough Council Bins should be seen easily from the road. Actions Follow 1 follower We aim to respond to all requests under To try and reduce the number of further FOI requests received, the council In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. The free collection includes fridges and freezers. | Copyright 2013 Merton Council and its licensors. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. contact IPSO here, 2001-2023. Please report any comments that break our rules. About this website The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. | Disclaimer: . These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . Id kindly request to receive the data in excel or .csv format. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) It has agreed to pay Ms M 350 for the avoidable distress caused. Claim your profile to access Trustpilots free business tools and connect with customers. Don't even consider discounted rates. Merton is divided into 20 wards, each electing three councillors. It has sought to blame Miss T rather than accept responsibility for its own failings. 1. file:///tmp/www.merton.gov.uk/foi. Editors' Code of Practice. Contact Veolia Help and Support | Veolia UK In response to questions, the We will contact you if we need further information. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Merton Council, Civic Centre, Morden, SM4 5DX. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. 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