Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Please keep trying to connect via Citrix, as some users can get through. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. A comprehensive listing of all DoIT services including security, hosting, and more. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. All past Reminders of the Day are posted out here, as well. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. Find all your public health related information at one secure site. -Staff will escalate to management as required. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. Please turn on JavaScript and try again. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. Remote Work Reminders - Collaboration Tools - illinois.gov Springfield: 217-524-DoIT (217-524-3648) DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. It is also recommended to clear your cache/history periodically. Join online communities to share files, discussions, calendars and more. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov This needs to be a reboot/restart from remote and not a "shut down". Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Industry best practices guide secure service delivery to agencies. If this feature is not listed, it may not be enabled. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Grace B. Hou, Secretary. Grace B. Hou, Secretary IDHS Office Locator. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Please remember to practice good cyber security during this time of heightened public health alerts. DoIT Service Portal | RI Division of IT - Rhode Island State of Illinois Digital ID Login IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Staff will respond to service requests during the published Business Hours. These are examples of when a helpdesk ticket is needed. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). Invalid Login ID FOIA Requests - doit.aem-int.illinois.gov Employees may logon with their state credentials (e.g. If your agency has a need for new employee setup, please submit those via Amy OConnell. Staff will respond to service requests during the published business hours. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Webex may be a new experience for some and there are resources available to help users. IDHS: External Illinois.gov Accounts Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name There is no right to privacy when accessing or using this system or any of its components. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Increased phishing alert! DoIT Identity Management Accounts Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. IDHS Office Locator. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Chicago: 312-814-DoIT (312-814-3648) Watch for communications written in broken English. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS May 21, 2020Its important to take care of your health and wellness during this time. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Login to Survey This will prevent unidentified telephone connections (i.e. We are working through all the requests for assistance and will get to you as quickly as we can. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Ordering Information Technology Services - doit.illinois.gov Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. FOIA Contacts - Illinois - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Details for how to report and escalate issues to the DoIT team. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Remember to mute your microphone when on a Webex call and you are not speaking. Grace B. Hou, Secretary. We must all do our part to strengthen cybersecurity. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Phishing attempts are on the rise and one simple click can put the entire organization at risk. Together, we can build a strong cyber defense for the State of Illinois. Go to your account on the trusted website to see if your account needs any attention or additional information. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Please turn on JavaScript and try again. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. Make sure you are getting up from your desk/table for breaks to move around during the work day. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Instead go to your account on the trusted website to see if your account needs any attention or additional information. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. 1-800-843-6154 Agencies who have adopted Office365 can access these resources by going to IDHS: IES Access and Support Center for External Partners The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Tara.Kessler@illinois.gov. Remember to get some exercise each day. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. Technician and Administrative accounts should not be registered. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). As always please consult with your doctor before starting any exercise. Check out the Wi-Fi hotspot map to find a connection near you. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. Contact Us - dph.illinois.gov Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. DoIT targets to provision in accordance with Request Fulfillment guidelines. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Support: Report a Problem. Use this link if you need to manage or reset passwords. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Read the FAQ. These practices apply to text messages, as well. This system is for authorized users and official business only. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). This needs to be a remote reboot/restart and not a shut down. Cyber Best Practices document for more information on this topic. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Remember not to shut down your PC at the office. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Report all suspicious activity to DoIT.Security@illinois.gov. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. There are many FREE Apps and online/virtual options available at this time. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. You may have to clear cache/history or reboot the device a few times. In the meantime, please keep trying to connect via Citrix. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. As you transition to remote work, Webex and videoconferencing skills will become more valuable. Electronic Request for Recipient Identification Numbers (e-RIN) Please include your name, phone number, and specific application name, detail of . Here is the fix. TTY Support Line: 866-277-5669 For more information visit the Remote Work Health and Wellness page. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. More information is posted on the DoIT Remote Work page. More information is posted on the this page. The top tip when on a web conference is to mute your phone when not speaking. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. If they are asking for information from you, be safe and exit the email or text. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) More information is posted on the DoIT Remote Work page. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. For instructions on how to do from remote visit: remote work FAQs. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. Something was working and now isn't? June 5, 2020 The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. Please see the If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Take a walk around the block or walk the stairs in your house. Report a Problem Manage Passwords Request a Service Questions about State of Illinois Digital IDs? First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. 877-323-5299. Call the IDPH Helpdesk at (866) 220-5247. For additional self-help tips, please visit Remotework.illinois.gov. Related Resources ATSR Guide Telecom System Specialists For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. It looks like your browser does not have JavaScript enabled. Provide justification or business need for the escalation. Digital ID Registration and Recovery Visit More Support Links Services Catalog When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Remain on Cyber Alert! Manage Accounts & Passwords - doit.illinois.gov Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Someone from . Users working from home should perform regular resets of work PCs. Invalid Login ID. Customer Service Center (CSC) - Desktop Services - illinois.gov Please follow the procedures here. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. within the next 2 hours. The email should contain supporting documentation for escalation. For additional remote access details visit the Remote Work FAQs. The registration process for State of Illinois Digital IDs begins here for all users, The restart should be done at the end of the work day to allow the PC to restart and update. Make the choice to maintain your health today to better enjoy tomorrow. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Error Click here for some simple defensive tactics and additional information and resources from our Federal Government. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. TTY Support Line: 866-277-5669 All State of Illinois employees are required to visit the website and take the survey. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. Thank you for your patience. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts
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