Which I did and they just forwarded it back to W.E. Im just gonna list all the things that were wrong with pictures: We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. Thank you! Walker Edison Furniture Company LLC Company Profile - Dun . Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. BBB Business Profiles generally cover a three-year reporting period. WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. Please do let us know if you are needing any further help. If you could let us know once that is done, we can get this taken care of for you. Contact Info. I sent an email to their customer service and they didn't reply until I called their phone number. 11/30: emailed support@walkeredisonshop.com again. This Customer originally reached out to us when our warehouse was closed due to a corporate move. See details. Order number ******************* Order Total $369.99 and $399.59 with tax. This is month five of me trying to get a refund. It was awful quality and at this point I want nothing to do with them. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. On: So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. Call lasted 6 minutes, no call back received. No response 2. I want to know where my coffee table is, and if they ever plan on sending it to me. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, Thank you and have a great day! They couldve wipe it off but didnt care enough to. I left my concern, contact info and inquiry #*****. They never called back. **** ******. It arrived Log in to manage your orders, payout reports, store statistics, and general settings. They have promised me several times they were going to refund me but never have. D'Albor's Homefurnishings offers high quality Furniture, Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. The product box and item was damaged. Item # ******* directly. Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to I paid $300.30 for this dresser and my goal is to get $150 back. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. WebOverview. was on hold for 20 minutes. I have never had an issue such as this with any company I have ordered from such as this one. International Association of Better Business Bureaus. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. So, I filled out a missing parts form from Walker Edison and they never replied. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. B J's Warehouse - Hammond, Louisiana furniture store I made photos and emailed the company that day. Investor Name. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). 6 complaints closed in the last 12 months. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. Hang up. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Investor Since. It arrived damaged on January 7, 2023. Customer Reviews for Walker Edison Furniture Company BBB Business Profiles may not be reproduced for sales or promotional purposes. In one of the drawers the screws were too big for the hole so the wood ended of splitting. Purchase price $284.76 on 12.29.22. Cannot leave voicemail because voicemailbox is full. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thank you! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. At this point, I want to return this item for a full refund as it has caused me too much aggravation. I'd never do business with them again and quite frankly, I'd return the product if I could. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you require Our complaint is similar to others here. D'Albor's Homefurnishings - Plaquemine, Louisiana Furniture, Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. No one has even personally emailed me to say they will take care of my issue. WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. Customer Reviews are not used in the calculation of BBB Rating. Walker Edison | Wayfair I completed an online replacement parts form on their website requesting parts 1, 2 and 16. on hold as I type this. I then called during their business hours, but only received voicemail. When the replacement unit was received, it was damaged by the carrier. The box was damaged and two corners of the desk were damaged. BBB is here to help. Walker Edison Furniture & Lighting | P.C. Richard & Son I ordered a desk from Home Depot which shipped from Walker Edison. I knew that wasn't the case because it was too many parts damaged. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. Voicemail box is full, couldnt leave message. Company Description: ? BBB Business Profiles are subject to change at any time. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. 12/3/21: called support. They are absolutely scamming and I don't use that word lightly. Walker Edison Furniture Company Investors. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. This was an illegitimate practice and inconvenience. It arrived without its hardware. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. They admitted this to me in email almost immediately and said they were refund me. If not, please refund me. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thank you for reaching out and providing that information. Walker Edison | LinkedIn I emailed again on January 11, January 23, and January 24 with no response. I was overcharged. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. As a matter of policy, BBB does not endorse any product, service or business. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Richard & Son Customer Service line at 1-877-727-1909 No response I went weeks with no response at all. Customer 1. WebDEMCO MEMBER SERVICE CENTERS. So I called them and during phone call was disconnected and not at my end. 5. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. Flowing up again regarding the status of hardware or another unit. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. Holding. It did not and the order was marked as 'delivered.' I ordered two pieces of furniture on 11/19. Has been 20 minutes. I looked at the box and it had damaged written on the box! Awful company through and through. Unfortunately, ************** did not wish to review another unit and requested a refund. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. Lowest price for Walker Edison Media Stands TV Bench is $374.00. We were able to put the unit together and now have it in place with our tv on it. Once I envolved BBB I was contacted by customer service. WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. I consider this case taken care of as we offered the Customer the desired settlement noted below. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. 12/7: called support. They are scamming me and I'm exhausted of it. spoke with a woman who promised a call back by EOD. Well guide you through the process. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In Inquiry # ******. Investor Type. This was very unfortunate. Customer Rating. They did not. Manufacturer told me of their online form to complete and send pics. Since I cannot get through to Walker Edison (see above), we are at an impasse. Industry: Furniture and Home Furnishings Retailers Thank you for reaching out. Please feel free to reply to that email thread with any additional questions or concerns. It was received damage on the box and frame (I have photos). Customer Reviews: Walker Edison Modern 70" Open 6 WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. This is currently the cheapest offer among 5 stores. The only emails I have received are automated responses to my emails asking for help. Walker Edison Media Stands TV Bench Find at Klarna WebTo begin the process, call the P.C. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. 12/2: i called support at **********. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. Better Business Bureau: 11/21: email containing tracking numbers and confirmation that order was on the way sent. 4. Thank you for notifying us of this Customer complaint. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. Once I seen it, I was infuriated! I bought a Walker Edison bed through Amazon. Unfortunately we didn't realize that until after the fact! Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. Amazon.com: Walker Edison AZGWRCST3DB Portofino 3 Key Principal: Brad Edison Bonham See more contacts. I'm still in need of something asap as I cannot assemble me bed. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Color: I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. Drive-thru service available at all Participating Rounds. I had one screw that was stripped and wasnt able to use it. Thank you! Hello, I bought a Walker Edison dresser on June 1st,2021. Walker Edison | Complaints | Better Business Bureau I brought it to his attention and he assumed it was because it's made of wood. No one has returned my emails and I have sat on silence holds for over 2 hours. I contacted the company via email right away, on October 20th. It appears the company has no interest in replacing the damaged part of the desk. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. Contact Us Walker Edison We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. About Us - Office Furniture World Thank you for your patience and understanding. DEMCO Homepage Can you please let me know which is available and how soon? Sincerely, Order # ********* For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? The pieces all went together wonderfully and the tv stand is very sturdy. I'm just trying to get the necessary hardware, which was never packed in the box. Deck set-off-season -stored in basement of home. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. Meanwhile, I have a bed that I cannot use and cannot return. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, I reached out to the Amazon seller who asked me to reach out to W.E. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table).
