Our goal is to make sure you get the most out of your membership. Again, needless to say we continue to be ignored. Want to know more or reserve your stay? Make something up and watch them return to use that information to close the sale. The old contract was cancelled when the new contract was put in place. Jeffrey and Pamela Golarz Theses are a joke - they are virtually worthless. He stated sales team does not make that decision. What we are disputing is how the contract was achieved, something that we've stated in each of our posting but something you refuse or can't address without admitting culpability. You have to stay away from them and their timeshare presentations, don't make the mistake to go just waiting for free stuff! Company Name: Vida Vacation Club. Business Profile Vida Vacations Timeshare Companies Contact Information PO Box 911841 Dallas, TX 75391-1841 Get Directions Visit Website (800) 292-9446 Customer Reviews 1/5 Average of 1 Customer. the contracts say we are only buying what is registered for 10 years. Thanks for your response. Its just a joke. They said that their concierge would handle everything, all reservations, with the exchange companies. Yes, our fault in the first place for purchasing, but according to our contract, we had 5 days to rescind. they gave us a price for 100 years of owning with them. Company Phone: +523222264000. I have owned for 15 years and met many owners. then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. Given you do not record all conversations and activity, I prefer to correspond in writing with your office. After being badgered for hours, we purchased. You then meet the manager, taken outside to meet the unscrupulous used car salesman, then taken to a basement to meet the closer who actually is a used car salesman. for us for 19, 200 dollars. This entire contract was achieved via lies and deception. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. After check-in: Greeted by personal concierge, given potent drink, do not drink it until after you decline free breakfast and 1-hour presentation booking slot, even if they insist that you must attend. We were told that the certain agencies would buy back the timeshare weeks for a set amount. 9 AM - 8 PM CST | weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. As I mentioned to you yesterday Vidas position will always be burdened with the actual truth. If you attend breakfast your salesperson joins you for breakfast then takes you to the isolated sales area, note, no guest WiFi access. Guests Deb & Sara, Here's an update with the Mayan Empire: They are now telling us with whom we may associate with. Customer service has addressed our issue satisfactorily. We have now gone onto Ebay and other resale websites and see that the prices that have been quoted to us and given to us on a print out are not true. We purchased that day and decided to cancel 3 days later. Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. I have sat through sales pitches on timeshares, travel clubs and the like my share of times; but this one was over the top. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. Think I might be scam. We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I can attest that what we experienced was pretty much the same of the many previous reviews posted, except we did not buy, fortunately. I want what was approved. Vida Vacations phone number +1 800 292 9446 1 0 Vida Vacations website www.vidavacations.com What is Vida Vacations's email addresses? IF YOU ARE CONSIDERING A PURCHASE OF THEIR VACATION WEEKS, WELL STAY AWAY. Copyright 2023 Consumers Unified LLC. Although the information is clear in the signed documents, we continue to work towards an even clearer communication. Six of us attended a timeshare meeting at Vidanta Nuevo Vallarta. You can find better hotel deals searching online on your own. How To Cancel A Vidanta Timeshare Contract? - Guide 2023 Vida Vacations | Complaints | Better Business Bureau Profile We have met many people who have had the same experience. I now see that papers have information that goes against the contract and the truth of how the program really works. i do have proof of my wiring to the Vida Bank Account and funds were confirmed received. After the presentation they tried to sell us units startingin the $70,000 range for a two bedroom unit at the Grand Mayan. Then told how to leave, unescorted, back to shuttles. International Association of Better Business Bureaus, Grupo Mayan Desarrollo Marina Vallarta, SA.DE C.V. My mother is retired and is living out of his pension, part of her money went there. Yes too bad I trusted them. Here is another issue I have and that's the Ambassador Program. My husband and I were scammed by Vidanta/Destnos Umlimited!! Never being given a name. My husband and I purchased with Vida Vacations Club-Bliss Resorts in Mexico and have now found out with the help of family members that we were given two contracts, one for 10 years and one contract for 100 years. The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times. Then they put us on the phone with a Rental Broker from a list they provide who proceeds to tell us he has tons people waiting to rent the type of unit they we're trying to sell us (how My husband, myself, sister and my brother in-law were deceived into buying something we can't use. He went on to show us that the Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales occurred in the last 12 months with clients having the same exact Club Intrawest timeshare. Vida Vacations feels it would be most prudent for Ms. ****** to contact the Member Services Representative she has been in a lengthy resolution process with and set up an appointment while she is at the resort in person. The price was still to high, so we continued to say, no gracias. In the end, Vidanta's Founder Daniel Chavez has a mid-size Cadillac equivalent of a vacation experience to sell. I was not ware of this at the time of the partial refund. The company also offered the services in finding the place, where you wanted to stay, and they helped to fill the necessary papers. Compensation is highly rewarding and the quality of life is unmatched. Unsubscribe at any time. Went to member services, Alex, and he handed us a form to fill out.Alex stated that it goes to owners daughter not in trash. You will never receive an actual deed as you would in the US. Once a client is stuck with a contract based on fraud, then you become sanctimonious and expect compliance on behalf of the injured party. We bought for the wrong reasons because we were lied to. So, my request was a follow-up as I had not received any final paperwork regarding the matter. I urge The Grand Mayan to do the right thing. Vida doesnt dispute that I was lied to, and in fact this would be an unrealistic position as their notorious practices are well documented throughout the internet. What are the facts on the 10 and 100 year contractsafter 10 years what happens to the 100 year units? He started a sales presentation, in which we were adamant we were not interested. If she would like to accept the previous proposal that was presented by the Representative, she will need to do this in person for the signing and activation of any new contract created. He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. When we were sold this Ambassador package, we did the math and thought to ourselves that there was no way we could lose but this is farthest from the truth! When they step away note the laptop camera is pointing towards you, they are waiting for you to discuss information to use on the sale closure. They also sold us a suite in the Kingdom of the sun which is still under construction. This class action brings suit under the Texas Securities Act (TSA) against a number of parties related to the Vida Longevity Fund, LP, established in 2010. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. So I thought who would build all this, be able to attract a world class leader such as Curque and allow the sales teams to run wild and say whatever it takes, truth be damned. Their position is we should have been aware that their sales team was allowed to promote a benefit that was proven to be useless. We told them no several times over a 2 hour period. You talk about your commitment. We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! A material misrepresentation is an important untruth. Also he already knew we where coming. Ms. ******* ****** is correct that the Customer Service Call Centre has no information on the monies she is referring to. But after reviewing the internet, sadly im not alone. It is still right to use, you "own nothing", it's still a lease agreement. The finance manager gave me all guarantee that they are ligitimate and that is how vidante vacations do their business. We told the seller that we are not beach people and that our visits to Mexico was mainly to see family. That is when the presentation began to focus on our Club intrawest timeshare. My case is no different then the many, many victims who have posted here and other complaint sites I fell for the rental/resale scam. was worth 42, 900 dollars if we were interested in signing it over to them. You do not have the option of upscaling. Vida Vacations Accounting is standing by to help you with all billing inquiries. I also asked why is it a problem? Vidanta is who signed me up for the Ambassador Program and now that I have questions, they can't help me!!!? Vida Vacations Review: timeshare fraud - ComplaintsBoard.com Hopefully, this helps someone save their money. They said they would do an equity research of our t.s. Find out everything you need to know to maximize your custom membership and start enjoying a lifetime of one-of-a-kind moments. But if something happens with you on this vacation, this company doesnt take responsibility. Shame on us for trusting them!!! Welcome to VidaOwners.com, the web site for rentals of Vidanta Resorts' luxurious vacation properties. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. We don't dispute that your contract covers what you state. Mary M. Hi - We were also robbed of $7, 000. You may trade-in the RTU contract to purchase a deeded property, which means you need to spend a lot more money, the RTU equity that you would use to buy a condo cannot exceed 20% of the purchase price. We told them we could not afford membership but using, "Let me talk to my manager tactics" we broke down and brought a membership that costs $10, 500 via credit cards and have to pay them $19, 500 over the nest ten years. Our Destinations Vidanta Destinations Everything sounded great but their prices were very high so we said, no gracias. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We will be expanding the range of our message please join us in bringing awareness to this absurd business practice. It is still right to use, you "own nothing", it's still a lease agreement. Upon checking in at the resort, my wife and I were approached to attend their t.s. Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. Afterwards we also felt they held a Spanish language contract away from us so it was more difficult to us to understand in English. We have now found out that this is NOT TRUE. She has the email of the Representative. He said yes, all of these would be available at $499 per week in Lucerne, Switzerland. On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. Vida Vacations offers its customers a global concierge surface to help travelers plan their travels across the world. They are trained to do so and that's not in dispute, mine is not an isolated case. Thank you. We accepted since they said it would only take 90 minutes. We already had a program at Palladium and were still paying on it. When i was looking at vida, i told them we rarely used our 2 weeks per year that we already had with shell vacations. SINCE THEY DID NOT FOLLOW MEXICAN CONSUMER LAW! We will never go to a timeshare presentation again in mexico which is a shame since my husband is mexican and we did not want to own in mexico. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. They said that their concierge would handle everything, all reservations, with the exchange companies. I just got off the phone with Nick Steele who refuses to assist in any way. BTW there is nothing in the contract that states we cannot retain assistance. This web site is managed independently of Vidanta Resorts and Vida Vacation Club for the benefit of our Members. Dear Anonymous user, THIS IS SO UNETHICAL! The sales people at Vidanta sold each of the three couples a Limitless Vacations package for $4,500. I was able to get approximately half my money back in 2011 for a downgraded contract with an offer of downgrading my contract to a one week suite, but I am still in the hole for $7600 and unable to sell my contract to anyone else due to the assignment clause number 6. +52 (322) 176-0660 (all other countries), Monday Friday: Official Domains @vidasales.com @vidapayments.com @vidavacations.com @vidagetaway.com Boasting high-end amenities, comfort-filled accommodations, and the best service in Mexico, there's nothing quite like a vacation with Vidanta. Call us today. That is when the presentation began to focus in on our Club Intrawest property. I also had a horrible experience with them. How BBB Processes Complaints and Reviews. Another thing they sell you on is Vida Dollars. Vida Vacations - Complaints Board There's no question they know their sales teams say whatever they have to to make the sale (they actually think they're creative and legitimate) and they(Ownership/Management) some how justify supporting this. I bedroom instead of 2 bedroom deluxe at Celebrate Club All addendums as previous contract. I lost a whole day of vacation 9:30am to 5 pm and got the runaround at the resort when I asked for the person in charge of sales at every desk and person we encountered. Our content is intended to be used for general information purposes only. We have also done research on the 299 dollars weeks and they cannot be used for hotels that dont offer timeshare and the W Hotel does not offer timeshare. Then, after the rescind period passed I find out that NOTHING in the WHOLE country of Switzerland is available. I made the mistake of believing what my vida sales rep told me. Not sure what our options are at this pointdo we just not pay? The company offers real estate interests in 15 resorts in Mexico. But to challenge their deceptive sales practice WITH PROOF they just babble about how you need to learn to enjoy a product they had to lie to get you to buy. They used the same tactic with us, since I speak English the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 2nd old daughter who needed to be taken care of and also to read a contract in English meanwhile be holding a verbal conversation in Spanish. Submit a complaint and get your issue resolved. A link has directed you to this review. We told the seller that we are not beach people and that our visits to mexico was mainly to see family. In the paperwork, there is no directions on how to donate these certificates to Make a Wish Foundation in order for us to get our certificate credits. Ms. ****** clearly refused this option with the Member Services Representative who has intently attempted to work out an amicable resolution. Vida Vacations | Better Business Bureau Profile Also, the free week at another Vidanta resort actually costs $700. Thank you for your time and we look forward to hearing from you soon. If they have no problem lying to me now, there is no way that, would good conscience, I could continue with this company!!! Mine as well have put in down the garbage disposal. We went back to our resort and searched the reviews, and as we thought, this is not a reputable company. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. I also thought and was told that if we don't use our timeshare, we would be able to rent out our units on our own, to get cash back, through VRBO or Airbnb using Vidanta website pictures and descriptions BUT to do this there is a $3000 fee to initiate rentals through those websites and the lowest I can go to rent for a week is $850 - $1900 BECAUSE I'M NOT PLATINUM, which means NO PROFIT! We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet Plus, vida was different because whatever weeks we didnt use from vida could be rented out through the same broker, which seemed like a safe bet to me. So, please take our advice, us and the other reviews, stay clear and save your money. Good luck! I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. She is the author of, Surviving A Timeshare PresentationConfessions From The Sales Table and Timeshare Vacations For Dummies. In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org. This is done with full knowledge of Corporate Management as well as Ownership. That is not how it was explained at all. Contractual documents cannot be left in the hands of unauthorized personnel. Note that you will need your contract/agreement number and your registration number. I am so upset that we trusted them and should not have, this has become a nightmare and what worse timing than it being the Christmas, new year holidays! So for clarity, I asked the sales person, Darryl **, what locations were available at that price. They think that by threatening us with legal consequences we will cower and go away. They came back with a document, that showed our t.s. This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/ They made me sign a form that a . presentation. The sellers also told us that we could easily rent the t.s. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. He brought it up on his computer and showed me dozens of places. The hotel isnt even that nice and everything they say in the meeting is misleading. After hours and hours, again, to get out of there, we signed (stupid I know!). We own several timeshares in the states and have been to many sales presentations, but these folks take the cake. If we understand you correctly you're saying that Vida sales reps can misrepresent your product to unsuspecting clients tell them whatever is needed to achieve the sale, and Vida policy is that this practice is within legal bounds and Vida will support this duplicitous way of selling. I am lodging my complaint here to raise awareness about whats going on at vida vacations. We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. In direct reference to the above post, at this moment Grand Mayan Nuevo Vallarta customer service has addressed our issues in a most professional manner. I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. Beware of Vacation Class S.A. de C.V. (advertising The Bliss Resorts, Bliss Vacation Club, Grand Mayan, Vida Vacations, VidaSales and more). Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. Youre basically spending thousands of dollars for access to something Expedia could give you for free. This is not to be an indictment in anyway against Cirque, I've seen four of there shows, but do they really want to be associated a group that is doing what is so well documented here and other consumer forums? Please join me in challenging Vida Vacations in court over 1) A full refund not provided and 2) Unjust contract transfer fees. We are committed to exposing them and bringing them. Lisa Ann Schreier has been involved in the timeshare community since 1998. Never acknowledging that we have an approved offer, saying that it would not be honored. Clearly if Vida Vacations cares about their owners, they have the ability to remove or reduce the transfer fee in paragraph 6 to at least make it easier for us who where misguided, misrepresented and otherwise ripped off, get the balance of our money back by selling to another party. There office customer service and accounting team have no record of this. Also, when we did call the resort an d gave the certificate #, they disclosed this was designated to someone in year 2020 and used up. It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge..connected to multiple exchange companies, even small luxury hotels. Unfortunately I own a Mayan artifact of their deceptive past. The worst of the worst of the worst timeshare you could possibly imagine. This review was chosen algorithmically as the most valued customer feedback. Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. Dear Reviewer63299, without access at all to most states and lots of countries. Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. But it is a shame that the Mayan drops names such as Cirque, Nicklaus Golf, Greg Norman ect to lead unsuspecting consumers into believing that their credibility is unquestionable, then they allow sales reps to deceive unsuspecting consumers and by the time you figure it out like meit's too late. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. Hiding negative complaints is only a Band-Aid.
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