Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Difficult to even speak to someone nevermind resolve the issue. Stratstone MINI - Home - Facebook Thanks again Jessica and BMW Stratstone. I had an MOT, service and also had a new service plan set up. Stratstone | LinkedIn We are absolutely thrilled that you have rated us so highly! Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Charged 150 for a diagnostic report. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Rang to book car in for emissions problem, fitted me in first thing next morning. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Not one of them has been in contact. Holly was a new member of the sales team & in our opinion a great credit to the company. Claim your profile to access Trustpilots free business tools and connect with customers. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . Customer Services, Simply excellent throughout. Here are 8 tips for writing great reviews. With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Rang to book car in for emissions problem, fitted me in first thing next morning. Thank you for taking the time to leave us your rating!Customer Services. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Politics latest updates: Union leader Pat Cullen says nurses are pushed Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Michael went above and beyond to make sure I was happy. | Stratstone is the UK's number one premium automotive retailer, selling and . Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. . Communication skills were top drawer. You can unsubscribe from this at any time. Stratstone MINI - Trang ch Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. My loan car was amazing and so was the service and repair. This is now three weeks of silence. Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. MINI Leeds - Stratstone No one picks up the phone and when left a message nobody calls back.Terrible. Took my Mini for its yearly service. I spoke to a female reception advisor who informed me that someone would ring me back. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Hi Dylan,Thank you for taking the time to post this review. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Awful experience and takes away the joy of owning a nice car. Explore our used cars available for immediate delivery. Stratstone - BMW Chesterfield Reviews | Read Customer Service Reviews Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. A range of videos can also be found on the Stratstone YouTube channel. Thanks again!Customer Services. I wouldnt take my beloved mini anywhere else to have works done. Amazing service professional and helpful team. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. The salesman was a very pleasant & helpful young man. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! You can unsubscribe from this at any time. Very happy with the overall experience. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. We value your feedback and take pride in providing the best possible customer service! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Lady very helpful on the phone. He went over and above to make sure the sale went to plan. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Nothing was too much trouble for him & that made the transaction a pleasant experience. They kept it overnight so they could listen to it cold start and fixed the problem that day. Check out what 115 people have written so far, and share your own experience. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. They think we customers ate stupid!! Very professional, friendly and very informative. We also ensure all reviews are published without moderation. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Well done . Date of experience: 20 February 2022. Official MINI Retailer in Leeds. Thanks again!Customer Services. They kept it overnight so they could listen to it cold start and fixed the problem that day. 2023 Trustpilot A/S. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Best wishes,Customer Services. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Kindest regards.Customer Services. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Stratstone Mini Leeds | Car dealership in Leeds | AutoTrader A+ experience during our recent car purchase from Stratstone Mini Leeds. Occasionally we will send out newsletters promoting our offers and discounts. Very happy with the overall experience. Hi Dawn,Thank you very much for 5* review! Situated on Gelderd Road. I rang yesterday afternoon at 17:50. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! No, response. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Would I recommend Stratstone, absolutely! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Stratstone MINI - Thank you to everyone who attended our | Facebook Find out all the latest automotive industry, manufacturer and Stratstone related news here. Wont be buying from them again ever. Very helpful staff and delivered in super quick time. Do you agree with Stratstone - MINI Leeds's TrustScore? Damian as always and Ryan in the Service Dept were first class. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Wallsend, England, United Kingdom . I so appreciate it .. a very positive and reassuring experience. Would 100% recommend this dealership. I am very pleased you are satisfied with your visit! It goes against our guidelines to offer incentives for reviews. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I was dealt with by Ellie who was excellent and the whole process went smoothly. Travelled to dealership to collect car and handover was seamless. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. The communication was great and consistent and has been the most straight forward car purchase I have had. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Hi,Thank you so much for taking the time to review your experience with us. Stratstone - MINI Derby Reviews | Read Customer Service Reviews of www All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My son bought a second-hand car from Strastones and I paid for the car on my debit card. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Jamie at service reception desk very helpful too. Situated on Gelderd Road. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Huge thanks to Ellie, initially, and lastly to Steve and Paul. I can see we would have a poor relationship if I bought a car from this dealership. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. All rights reserved. Reply from Stratstone - BMW Chesterfield. Do you agree with Stratstone - MINI Leeds's 4-star rating? Will definitely get my next bmw from here ! Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review!
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