stream If you look objectively at the process they (ratepayers) would be shocked at what went on. We can help people who have been unfairly treated by community services that are run or funded by the government. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. We care about the protection of your data. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. Ph: 6581 8111, 17 Burrawan Street Here areall the different ways you can get in touch with us. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Port Macquarie NSW 2444. Home - Port Macquarie Hastings Council - Logo. We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. We review the information you give us and decide what action to take. Recently we undertook a significant review of how we deliver service to our customers. ABN: 11 236 901 601 PO Box 84, Port Macquarie NSW 2444. <>stream Read our Privacy Policy. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' He also asked if council will inform him of the results of any complaints made against him. Customer Service. <>stream According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. We care about the protection of your data. Complaints investigations come at a cost to ratepayers <> Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). Find out what to do and what information you'll need to provide. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Port Macquarie court list. $1000 a week is spent on this rubbish.". The Port News has been at the heart of its community for more than 135 years. Opinion. We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . <>>> Find us at one of our customer service centres. Port Macquarie: Council creates new role to weed out old ways We're here to help! "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. Be very wary of politicians sounding the youth crime alarm. We pay our respects to the people, the cultures and the elders, past, present and emerging. Find information on our council, and their contact details. )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. IT was a $64,000 question that amounted to nothing. Add data for Port Macquarie. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Port Macquarie NSW 2444. "I'm horrified and our community should be too. 13 0 obj Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. /Root 9 0 R We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. % Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. Hearings can be observed by any member of the public. Your digital subscription includes access to content from all our websites in your region. We live in an environment where anonymous people can make complaints - what can you do about it. We can help you make a complaint. Nobody has come back and told me the result of that. If you work for NSW public sector. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. endstream Port Macquarie NSW 2444. "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said.
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