All Rights Reserved. Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The more you know your customers, the better you become at anticipating their needs. Orders. No. Lots of answers to questions are in our FAQ. You can contact us by commenting in the thread below, but the fastest method is by sending a private message to any of our Moderators right here on the Community! Inexperience with ticket buying, would like a refund. I requested a refund on December 21, 2021 and have not received anything - not even an email update. janedoe@stubhub.com) and [first]. Fax Number: 1-415-222-8552. My family flew from Seattle to go to the Cowboys game tonight and I cant get my tickets from stub hub because I accidentally spelled gmail wrong!! Use of this website signifies your agreement to our. your customer service department should be embarrassed. Required fields are marked. 11-10-2021 . Whats the Booking.com refund process? We'll do our best to get back to you in the next 24 hours. Check out our directory. Picking up your tickets at one of our Last Minute Service Centres? You think they would notice and email is wrong I have been on hold for over an hour with no one answering and it keeps just hanging up on me!!! trying to get a phone number for corp. office the number on home page does not work!!!!!! No events within. Click to reveal We'll do our best to get back to you in the next 24 hours. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Customer Service. StubHub corporate office address Print StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Was this answer helpful? The latest review Stubhub ticketing was posted on Apr 11, 2023. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! I hope you take this message to heart, they will not help you so save your money and time and look somewhere else. Has anyone had this before? StubHub U.S. and Canada Reviews | Read Customer Service Reviews of www.stubhub.com Events & Entertainment Events & Venues Event Ticket Seller StubHub U.S. and Canada StubHub U.S. and Canada Reviews 7,481 Bad 1.6 VERIFIED COMPANY www.stubhub.com Visit this website Sort: Most relevant ma. Re: Accepted tickets in Ticketmaster with different email than StubHub account. The action you just performed triggered the security solution. Welcome to StubHub Support Support Home / Contact information Browse by Category Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information The ability to swallow ones pride and accept blame or negative feedback is crucial. Me: Correct at checkout it was $353.56USD so that is the total American taken out of my bank or what should have happened.Agent. Copyright Coporate Office Headquarters -2023. Give us a call if you need help with something urgent. Try any other company just not this one. Your IP: Listed tickets tonight and stubhub sent an email saying the listing is not available to purchase and that they will contact me within 3 days to confirm the listing ?? I was told a week ago that my case was turned over to a technician and would be contacted within 48 hours. The latest complaint misleading ticket sales was resolved on Aug 29, 2014. let's see how dumb they are over $25.00 when lawyers will cost a pretty penny. Please log in again. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. That's how stubhub knows you've sent the tixx and it also protects identity of the end buyer. We found clear and detailed contact information for StubHub. You will enter your community username and new password and done! Our help is free. Prices may be higher or lower than face value. So you send the mobile tixx and stubhub then forwards the tixx to the actual end buyer. : The site is US based and all pay outs are done in US dollars and so if you go to Stubhub.ca it will send you to Stubhub.com as we no longer have a Canadian siteMe: So again, where does it say the total in American then, it is false advertising on your part when you WRITE TOTAL. Check out our FAQ Call us Give us a call if you need help with something urgent. Lorem ipsum dolor sit, amet consectetur adipisicing elit. They call you stupid and hang up on you. Contact. Help us improve this article with your feedback. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 1. Most customer needs are emotional rather than logical. (business & personal). free lookups / month. Were always here to help. Customer Service Number: 1-866-788-2482. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. StubHub themselves are advising of this . Nobody could explain how to email tickets after being sent to four different people. To update your primary email address or phone number: Did you find it helpful? The customer service is terrible and are looking to only take your money and not deliver your physical tickets or help in any way. Danielle is the author of this solution article. This contact was published on October 2, 2016 and updated on October 22, 2022. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Privacy Policy. You may or may not have one. Address 199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. will see them in court how much will that cost stubhub? Plus, it's the end of the semester and we're throwing a party! Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Entering barcodes on StubHub listings or sales, Uploading PDF tickets to a StubHub listing or sale, Selling a type of mobile ticket and transferring it to the buyer. The most common StubHub email format is [first_initial] [last] (ex. 01-06-2022 08:07 PM. tickets can be for sports, concerts, theater and live entertainment. I will be contacting my Attorney General as well as filing complaints with any relevant organization. It's often the quickest way to sort something out. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Once the transaction was canceled by the buyer, I was charged 40% of the sale price. million verified professionals across 35 million companies. U am not really sure how to contact the buyer as well. Virginia, USA. My Whirlpool stove is defective again. You can call 866-788-2482 or send a dm to @TeamStubHub and explain you have a pass and they can assist. No phone number, no email, no chat. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Absolute WORST COSTUMER SERVICE. Please help. Pro tips & talking points. Such a shame to ruin a good music experience with this lack of customer care. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. But its complicated. victoria Ayala 1 review FR A day ago Avoid at all costs Should airlines pay for what they've done to us? Sold tickets on StubHub but don't have them. When I replied to the email saying I'd like to take advantage of that, they replied with "sorry that was a mistake, that option is no longer available for tonight's show" I replied with "This will be for tomorrow's show, how do I move forward? " How to win your consumer dispute using the Elliott Method. Youll also connect with other readers who want to make the world a better place. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. StubHub is the world's top destination for ticket buyers and resellers. A person pretends to be from StubHub. How do I get it fixed? (on the StubHub app, go to 'My tickets.' I paid over $8,000 only to be disappointed and lose all my money. Eversource Gas says I have a leak. Restrictions apply. Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. Were always here to help. Under 'Have an access code,' select 'Find your order. Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. If you could help me correct this, that would be great, Im freaking out. When buying my tickets I did not notice the email that was written down was different from my personal and some random email was written down and I didnt notice until I had already made the order. The company took my money! Why are travel refunds taking so long now? Absolutely ridiculous lack of real customer service. The login page will open in a new tab. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to @TeamStubHub and someone will be able to fix it for you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Initial StubHub complaints should be directed to their team directly. Sorry we couldn't be helpful. We'll automatically confirm your order within 30 minutes of correct transfer. Ask the Community Contact Support Related Articles +44 20 8068 4317 Line opening times (UK time): Mon-Fri 07:00 - 20:00 Weekend 10:00 - 19:00 We'll do our best to get back to you in the next 24 No one from the company has offered to fix this issue, they are rude and now that they have my money they won't even listen to me. How To Contact StubHub Corporate Office Headquarters. Use of this website signifies your agreement to our, / Changing your default email address or phone number. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. 50. miles of. They buy good feelings and solutions to problems. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Product shipment, payment, communication, billing, and any kind of service-related complaint about StubHub can be filed via the specific StubHub complaint section. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Customer service all the way to your seat, 2000-2022 StubHub. After the switch, you will enter the email address you use to access the community in order to reset your password. All Dates. As long as the tickets were transferred by the seller you are fine. StubHub was founded by Eric Baker and Jeff Fluhr. Customer Service. What do I do! Airbnb banned me because I used to live in Russia. Founded in 2000 and headquartered in San Francisco, California, StubHub is a San Francisco-based ticket exchange and resale company. Your email address will not be published. Re: I accidentally put the wrong email when buying tickets. You can email the site owner to let them know you were blocked. ComplaintsBoard.com is a leading complaint resolution website on the Internet. {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Or is any of the information above inaccurate? That is a scam btw. It provides a platform for users to put list their unwanted tickets for sale. Fastest way to talk to a real StubHub rep. All Rights Reserved. Click here to get notifications about new complaints of StubHub. 199 Fremont StreetSan Francisco, CA 94105https://www.stubhub.com/, Main: (415) 222-8400Customer Service: (866) 788-2482. My Listings. Use this comments board to leave complaints and reviews about StubHub. I have spent the last two hours online with a chat agent, because I couldnt wait on hold any longer because thats all your phone agents do ask you to go on hold while they look into it for you then you kill your phone battery waiting for some imbecile to get back to you.Here are some things you could learn1)Listen to your customers dont just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.Example from real chat Me: Are all tickets on your website in US currency?Agent: Hey Jennifer Im sorry to hear that, let me see how I can help, 2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you dont listen to their needs. Me: This is all of the info I was providedAgent. jdoe@stubhub.com), which is being used by 88.9% of StubHub work email addresses. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% StubHub has resolved 66 complaints. I'm assuming you also got the random email about your payment method being updated? Is this your company? : And I believe that was sent to you in the confirmation email of your purchase.Agent. Select 'Sign in. Waited too long to get a passport? Payments. Current hold time. StubHub competes in a variety of industries, such as ticket exchange and ticket resale. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They contact you, and the email even looks like it came from StubHub support. NEVER BUY FROM HERE, NEVER. Or, they can contact you as a seller listed on StubHub. San Francisco, CA 94105 USA. Now 3 days later I get an email telling me to do the same things I have tried a dozen times already. Selling tickets and delivery expectations. Welcome to StubHub Community! 208.97.145.23 It's often the quickest way to sort something out. StubHub is a ticket reseller. 1,915 talking about this. is there a way to contact stubhub that isn't their phone number, facebook or twitter. again worst customer service ever. StubHub is the world's largest ticket marketplace with concert tickets, sports tickets and theater and. What happens is, the "buyer info" email that you send the tickets to, is actually a stubhub email address that's been generated specifically for that order. Yes Here's what's shakin' on South Island. Heres what to do. Looking for a particular StubHub employee's phone or email? Recieved tickets for the steelers game for christmas day when we got there our seats were not together! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. These tickets can be for sports, concerts, theater and live entertainment. SO MUCH FOR THEIR GAURENTEE! We publish the names and emails of customer service managers. Re: Can I contact my buyer? Email address customerservice@stubhub.com Call-back available NO Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 9am Average wait 10 Rank (overall) 2 Alternate methods phone, email, web Quality of communication 57% Quality of help 77% Customer votes 693 Hi @Lee36. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. 175048 members 524 online Browse the forums Buying and Purchased tickets 1269 Posts Selling Tickets 1306 Posts Account and Settings 145 Posts Events and Venues 161 Posts Major Events 0 Posts Community activity Start a Discussion Recent Unanswered Suspicious Email My American Tourister luggage is defective. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. GetHuman features available: Best alternatives to phone. Get contact details including emails and phone numbers Sign up for a free account. Delivering tickets 21. Call 1-866-788-2482 to speak to a customer service representative from StubHub. It is a terrible business and horrible customer service. Hello, they solved something for you. Customer service all the way to your seat, 2000-2022 StubHub. How do I get it fixed? Are you the buyer or seller because you post is confusing? : That is rightMe: well that isnt what happened so. Corporate Phone Number: 1-415-222-8400. Submit a complaint and get your issue resolved. StubHub has an average consumer rating of 2 stars from 292 reviews. 4)Identify and Anticipate Needs Customers don't buy products or services. StubHub is a multinational company founded on 2000 by Eric Baker and Jeff Fluhr with its headquarters located at San Francisco, California, United States and key people behind it being Jill Krimmel and (President) .. StubHub has the following subsidiaries: Subsidiary. the exact pickup location and times. Lorem ipsum dolor sit amet consectetur adipisicing elit. This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. Quick & Easy Sell event tickets from any device in a few steps Massive Audience Over 100 million fans buying 1.3 tickets per second on StubHub Secure We'll help get your tickets to buyers wherever you are Get paid Receive payment from StubHub directly I've had great success with selling tickets on StubHub, even for those last-minute tickets. Remind me when call center opens. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Do I have to pay this service bill? 292 Under 'Email address' or 'Primary phone,' select the pencil. StubHub deals in a variety of industries, such as ticket exchange and ticket resale, and provides its services in united states canada united kingdom germany. Did we mention it's free? Stubhubs terms and conditions do not allow for communication between buyer and seller. In all, StubHub uses 5 work email formats. Performance & security by Cloudflare. Thanks for your message we aim to get back to you within 24 hours. All Rights Reserved. I cannot find any way to contact StubHub. No. How to change the delivery method of my sale. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Buying Selling Account & Settings Getting your Mobile transfer tickets Understanding your order's delivery status Event statuses when buying tickets Reselling tickets bought on StubHub Postponed or rescheduled events and dont tell anyone about any currency charges, change it on everyones visa in hopes to make more money without people knowing. Are you the buyer or seller because you post is confusing? proven methods for fixing any consumer problem. Customer service all the way to your seat, 2000-2022 StubHub. 199 Fremont Street, Floor 4. For more information, please see our Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Events Parking. They responded with "sorry for the confusion" Then I was tossed around this embarrassment of a customer care line, where they proceeded to talk over me and answer my questions with more questions. 5)A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company word of mouth recommendations from friends and colleagues are very valuable.and believe you me, I am not a happy satisfied customer. I have now been waiting for a call back for over a week and you have owed me money for over two weeks. StubHub Contact Info: Phone number: (866) 788-2482 Website: www.stubhub.com What does StubHub do? Please advise on how to find this information. Same here. Amazon didnt receive my return package. Cloudflare Ray ID: 7c0c3f0fa8573885 Yes No Still Need Help? StubHub reviews first appeared on Complaints Board on Apr 8, 2008. Here is a copy of my most recent email:Are you serious? Help us improve this article with your feedback. Combined with viagogo, we now span 90+ countries around the world. Check your order confirmation email for My Tickets. 03-16-2022 08:50 PM. As I'm looking for a corporate office number to speak with someone with the authority to make a decision, I find that it only leads me back to the customer care line. StubHub phone numbers 1866 788 2482 5 8 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHub's email addresses? 12-08-2022 04:25 AM. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. My Sales. I tried calling and was on hold forever. The only way for sellers to transfer tickets is to forward the email with the link. This website is using a security service to protect itself from online attacks. hours. Other common StubHub email patterns are [first] [last] (ex. customersupportuk@stubhub.co.uk. To update your primary email address or phone number: Go to 'Profile' then Settings (on the StubHub app, go to 'My tickets.' Tap the first drop-down menu to see 'Settings') Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it) Under 'Email address' or 'Primary phone,' select the pencil. Then I was told that in compensation I would be able to sell my tickets on "Last minute Services" within an email. Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. Discuss the issues you have had with StubHub and work with their customer service team to find a resolution. . My understanding is the tickets should be transferred on Ticketmaster to my name and email address, I should then receive an email from Ticketmaster separately to my email address and he loses access to the tickets. The person contacting you asks to confirm your account or payment information. Listen now (14 min) | In this episode: Our second week in New Zealand and already a natural disaster (sort of). Game is at 7. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. still has not resolved my issue. When I call back 4 days later I am told I have been marked urgent and someone would get right back with me. Buy and sell sports tickets, concert tickets, theatre tickets and Broadway tickets on StubHub! : Is there anything else I can help you with?Me: you havent helped me with what I came here for, 3)The customers always right right? Welcome to StubHub Support My Orders My Sales My Account Community Browse Help Categories Where are my tickets? Know any other ways to contact StubHub? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Stay away from this company unless you want to get screwed. Every order is 100% guaranteed. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to@TeamStubHuband someone will be able to fix it for you. Open our virtual assistant, click on "Contact form" and let us know how we can help you. To write a complaint about StubHub and get an answer from the officials of StubHub, Complaintsboard.com's objective complaint writing and answer providing system can be used. Worst service ever and do not deliver what customer expects. I listened my tickets on StubHub as mobile transfer and. Cookie Notice Up to 5 [last] (ex. Here's what can you do to speed things up, The memberships are costly and have no value. How long should it suffer? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. All Rights Reserved. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with StubHub Customer Service. jane.doe@stubhub.com). They have ruined my World Series experience. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. After logging in you can close it and return to this page. The worst customer service that I have ever experienced. You're all set! No credit card required. Search over 700 Primary ContactRobert SimmonsHead of Customer Support Operations199 Fremont StreetSan Francisco, CA 94105[emailprotected], Secondary ContactJames AndersonHead of Customer Product199 Fremont StreetSan Francisco, CA 94105[emailprotected], Chief Executive Eric H. Baker CEO199 Fremont StreetSan Francisco, CA 94105[emailprotected]. Can I get my 173,116 Chase Ultimate Rewards points refunded? If you need help with any problem,please contact us through this form.
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