Turn on the manual gas shut-off valve near the water heater. What does e04 mean on tankless water heater? The flow sensor measures the amount of water entering your system and communicates the data to the control board of your unit. Check that all wiring is correct and secure. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. Heres the list of what leads to this problem: The first thing you should try is to check for water leakage. For a power vent water heater, follow these operating instructions below: The temperature of the water in the heater can be set/ adjusted by setting the temperature knob on the front of the Combination Gas Control (Thermostat). Click here to browse our high efficiency tankless water heaters! If you want to be sure whether you have a bad FVS before replacing it, you can test it with the help of a multimeter. Hey all, just installed a new tankless water heater and am getting the high flow code of E5 at higher temperature settings and faucet count. Watching the video will be helpful for you in the cleaning process. and our Solution: If thats not it, keep in mind that a faulty blower and a temperature switch thats stuck open can also cause this status light blinking code. It will be very hard to run out of hot water if you are using a tankless water heater. The required minimum gas pressure may be different for different models. View Rebate Amount in Cart. If that is the case, you need to wait for the water heater to recover after an abnormal demand. Privacy Policy. If there is a loose electrical connection within your water heaters system, your reset buttons thermometer can trip (regardless of the waters temperature) if it picks up the heat from that loose wire. If the LED control board of your EcoSmart tankless water heater is displaying an E5 error code, it means that the desired water volume is too high. To correct the overflow of water you can do the following. Close the valve on the cold-water pipe feeding the water heater. Thatll solve this issue. The high resistance caused by a loose wire produces a substantial amount of heat that can eventually cause fires. Found this from Google. Rheem tankless water heater E5 error code may also appear because of a corroded heat exchanger that wont produce enough heat and cause incomplete combustion. Remove the upper element protective cover at the top and the insulation. E5 is an error due to the high flow rate. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. I have a new Rheem RTEX-24 on the 2nd floor replacing a typical tank-style heater installed by licenced plumbers I have used before with no issue. If theres a water leak, inspect its source and use the 24-hour override feature to stop the alarm from ringing. Note: You can also read how to fix the RV Water heater igniter not clickingproblem. Corporate Office: 1100 Abernathy Road, Suite 1700 Make sure that there are no gas leaks and that the gas is being supplied at the right pressure. The filtration system can remove some contaminants, The most reliable off the grid water source is a well. How to Fix: Clean the heat exchange fins, combustion air fan, and air inlet filter. It means that the heater is calling for heat and its trying to achieve the desired temperature. Water Heaters. We have a Richmond on demand hot water heater. It indicates issues with either the thermal well or the gas control thermostat itself. There are a couple of products that may work in your application. This is not ideal for a flame. The first one is when you see the status light do a short flash every four seconds. Tankless electric water heater E5 error code Found this from Google. Richmond Water Heater How to & Troubleshooting Guide, Sawyer Mini Water Filter How to & Troubleshooting Guide, Electric RV Water Heater How to & Troubleshooting Guide, Whirlpool Water Softener How-to and Troubleshooting Guide, Culligan Water Filter How to & Troubleshooting Guide. Gas leaks. The last potential culprit behind the issue if unclogging the jacket holes dont work is the pilot assembly. Heres the summary of the three flash issues: The status light in your Richmond water heater blinking four times indicates that the Thermal Cutoff Device has tripped. Water Heaters. Remove any remaining dirt using the portable vacuum. Blocked vent system- Have a qualified service technician evaluate vent system for blockage. Richmond products have been engineered to keep pace with consumer demands for larger, fast-recovery water heaters. Al said that when you get an EE message on the thermostat display it means the thermostat is unable to communicate with one or both ac/heat pump units. But if the gas pressure is fine and you still see the blinking status light, the next thing you need to check is the jacket holes. Electric is wired to specs using 3 separate, double pole 40 amp breakers, each with an 8/3 wire, to each of the 3 heating elements in the unit, wired by licensed electricians. Pay close attention to the status light to figure out whats wrong. Find the vent pipe for your water heater. The good thing about these heaters is that they wont work before filling the tank with water. Otherwise, the heating element may go bad one more time. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. Turn the gas control knob counter-clockwise to the PILOT position. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Blocked Air Intake 5. Heres a shortcut on how to solve the five flash issue: This blinking light code indicates that the ignition has failed and the heater wont light up. This helps to protect homes. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. The only additional thing you need to be on the lookout for is whether theres too much wind at the vent termination. While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. Corrosion or Scale Deposit On Heat Exchanger. Can you let me know what the five means E 5 read more BRAD B Foreman Master plumber 69 satisfied customers My rheem tankless water heater gives a code e5 when trying My rheem tankless water heater gives a code e5 when trying to turn my hall bath shower on. Drain the water all the way if youre planning to replace the lower heating element. As youve seen, there are many potential reasons behind this error code and therefore, many possible fixes. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. Replace the combination gas control (thermostat). Keep reading our Rheem tankless water heater troubleshooting manual to get rid of the error code ASAP. There are many potential issues that can cause the red light to blink twice. You need to be quick with this step and get it done in 30 seconds. In this guide, youll learn about the common blinking codes for both gas and electric heaters. Every water heater should have separate venting for it. Open up windows and install ventilators if necessary. Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. This results in a lack of combustible air and results in incomplete combustion. All you have to do is to replace the thermostat and the blinking codes will go away. . Remove any obstruction you find in it and make it free from any debris. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. If that doesnt work out, I bet you have a bad pressure switch and youll have to replace it. What do you do if the water heater reset button doesnt reset? This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. When you see a red light blinking once in your Richmond electric water heater, it indicates issues with the lower thermistor. Owners Manual Customer Guide to Services and Programs LomondBusinessCenter Mail: VASCC,P.O.Box1197,Richmond,VA23218 Phone: 1-800-552-7945,1-804-371-9967 Fax: 1-804-371-9350 Water Heater Repair: CustomerswithaLoad . To resolve the issue, follow these troubleshooting instructions: This indicates that there is a problem in the combination gad valve driver circuit. Were moving on to more serious issues and four blinks arent a good sign. It indicates the water temperature sensor is either open or is short circuited. The pressure regulator can be found on the incoming water line, which is normally not far from the water heater. This indicates a wiring error or a high resistance to earth ground. Replace the cap after cleaning it clean with a sponge or soft cloth. Well, as your water heater is a new one, it is worth contacting the Rheem customer support center before doing anything by yourself as your heater must cover the warranty period. Heres a quick summary of what causes one flash and their fixes: Its also a very common status light error code in Richmond heaters. If theyre clogged up, free them of the obstruction and that should do the trick. Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. Richmond rmtex-18 E5 Code Hey all, just installed a new tankless water heater and am getting the high flow code of E5 at higher temperature settings and faucet count. After it is squeaky clean, let it dry. The air intake tube of your heater can be blocked with debris, spider web, dirt, etc. Wear protective gear if possible to cover your eyes, hands, and body. The anode rod should be removed from the water heaters tank periodically, for inspection. Secondly, seeing the status light alternate between bright and dim also indicates that there are no issues. Wait 5 minutes to clear out any gas. Clogged Exhaust 6. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. The E5 error code refers to the Pressure Switch which can be caused by a motor problem or the voltage of the power supply is too low. 2012-10-21 Water Heaters - Richmond water heater problems - I have a Richmond water heater model# 6g50pvw-42f manufactured date of 12/2007. However, if you have a faulty FVS, it can get tripped again. Then, replace the blower temperature switch if the blower isnt working properly. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. Otherwise, call customer support for help with the other issues. It indicates that the pressure switch is stuck closed. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Check that the ground conductor on the water heater is properly connected. The error code 13 keeps coming on even after I reset Mike R., Plumber 17,335 Satisfied Customers 20 years of plumbing experience, including high end homes and service. It leads to an overall weak flame and you cant get to your desired temperature. Stiebel Eltron DHC Trend Point-of-Use Electric Tankless Water Heater: 4.3: Excellent: Very good: Excellent: Buy Now: On Home Depot: Rheem 18kw Tankless Electric Water Heater: 4.3: Great: Very good . Richmond Water Heaters offer a comprehensive line of water heaters, from tank to tankless, electric to gas, all designed to meet all consumer needs. If set too low, adjust the water temperature setting to the desired setting. Electrical polarity to the unit is incorrect. With that said, all the other blinking codes well talk about here represent that something is wrong with your heater. The keypad will beep and youll be able to start setting up the Wi-Fi. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. Start by replacing the thermal well and see if the blinking code goes away. Tankless FAQs What is a tankless water heater? Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. The pilot burner should be cleaned or replaced in this case. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. What are the most common problems with tankless water heaters? All you have to do to get rid of this error code is to make sure that the tank is completely filled with water and recycle the power to it. If your gas water heater keeps shutting off, the thermocouple could be dirty, bent or damaged. On the temperature display screen it shows E- 5. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. Hot surface ignitor not positioned correctly. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. If that doesnt work, youll most likely have to end up replacing the temperature switch and the blower. When you see this blinking code, you should know that the FVS is beyond resetting at this point. E5 is an error due to the high flow rate. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. Richmond Water Heater Gas Valve Problems [Why + How To Fix], Richmond Gas Water Heater Troubleshooting [A Complete Guide], Truma Water Heater Reset Button [How To Reset], Navien Tankless Water Heater Standby Mode [Explained], Richmond Tankless Water Heater Code 29 [Reasons + Solutions], Richmond Tankless Water Heater Code 13 [Reasons + Solutions], Richmond Tankless Water Heater Code 11 [Why+ How To Fix]. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Inspect the combustion air-inlet and vent systems. This is located near the top of the water heater. To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Another possible reason is the blower is unplugged. Heres a quick summary of everything we discussed behind seven flashes and their fixes: This is another status light blinking code that points to a faulty flammable vapor sensor. Plus, they can be installed in locations where a storage water heater may not fit. Put the new heating element in place of the old one. Communication error or issues with Wi-Fi connectivity. Upgrading to a more powerful tabkless unit is possible, but less ideal and more work than trying this if it could work. Rheem Manufacturing Company Heres the summary of fixing the eight-two flashes: When theres a fault detected with the electronics in the water heater, this blinking code will pop up. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. It also shows the temperature when the E-5 is not showing. Richmond Tankless Water Heater Code 29 [Reasons + Solutions] If that wasnt causing the issue, check the air intake. Contractor's Assistant: Is your Rheem water heater gas or electric? Moreover, you need to ensure that water pressure of 14 psi (97 kPa) to 40 psi (276 kPa) is maintained. The shutoff valve may also need to be replaced depending on the issue. Finally, if doing all these things still doesnt resolve the issue youre facing, its time to call customer support and ask for their help. If you're sure that the power source is within the required amount and the same issue persists, try to reset your heater by: Completely draining the unit out of water Shut off gas valve Make sure you hire a qualified technician to diagnose why it tripped in the first place to avoid injuries in the future. What does EE mean on water heater? Why does my water heater turn off by itself? The reference mark A or 1 mark represents an approximate water temperature of 130oF. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. Use a metal wire or plastic hook to retrieve any dirt that has become lodged. Your heater has a piece of equipment called a gas pressure regulator. To correct this code, close all hot water taps to reset the unit. For more information, please see our Electric Water Heaters. Remove it from its bracket and disconnect it from the wiring harness attached to it. You'll first want to ensure you're receiving 12v power to the unit. I have a newly installed RTEX - 18 Rheem tankless water heater. You can also clean the burner by scrubbing with mild detergent. Relocate the heater if necessary. However, this issue can also be the result of the ECO getting tripped. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Continue holding down the gas control knob for about 1 minute after the pilot is lit. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. Observe the safety precautions and call your gas supplier from a neighbors phone. Start very cautiously by checking out the area around the FVS and make sure that there are no harmful gases present. FV sensor detected presence of flammable vapors. The Wi-Fi LED light will also be red if youre facing this issue. Richmond urged the ANSI standards be reviewed. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. Open the drain. You need to replace your heat exchanger if it is corroded. Here are the steps to do it: Thatll get the ECO to reset. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. This is winter in the Midwest, so the water coming into the building will definatly be on the very cold side compared to other seasons where this may be less of an issue. Turn off or remove circulation pumps. Toggle the ON/OFF switch located on the lower assembly to the OFF position. What does that mean? This error code indicates high water temperature limit tripped. A water heaters tank can act as a settling basin for solids suspended in the water. If it is dirty, turn off the gas to allow the thermocouple to cool. Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. Resetting the FVS on Richmond water heaters is pretty easy. Gas Water Heaters Encore XR90 Induced Draft A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks* View Product Encore Powered Damper Provides up to 10% more hot water than standard Essentia (register) models* View Product Power Vent Uses indoor air for combustion with flexible venting options up to 100 feet. Error Code 05 What it Means: Imperfect Combustion - The system is dirty or blocked. Instead, it reaches a lukewarm state that is below the set temperature. No, the direct ignition sends a spark to the main burner when hot water flow is detected. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Issues with the shutoff valve like its failing to open or close as needed. However, it can also happen due to pilot assembly issues like carbon deposits in the electrode and blockage in the pilot tube. There are several potential reasons behind it. First, check the water heaters circuit breaker in the service panel to make sure it hasnt tripped. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . Hopefully, now you know how to get rid of your Rheem tankless water heater code E5. Why does my tankless water heater go cold sometimes? Unfortunately, the vapor sensor can also give faulty readings when it goes bad. Make sure the flammable vapor sensor is not blocked or obstructed. How do I fix E5 error on electric water heater? Far left led and A and B leds are lit. Clear the air intake free from any debris. Establish a routine preventative maintenance program and make sure you are following it. Drain the water heater and piping if they might be subjected to freezing temperatures. At 40 psi water flow will be maximum. Follow these steps to test the flammable sensor of your Richmond water heater: If the value you get from the multimer is between 10k 45k ohms, that means the FVS is fine. Did you know that your water heater, operating for many years in the basement of your house, could be dangerous, even if it was professionally installed Error Code 10 What it Means: A false flame has been detected. Rheem Tankless water heater code E5 is a diagnostic alarm from the control panel. Take off the filter and check the air intake line to see if it is dirty. Excess Water Flow 2. Thus, Rheem electric tankless water heater E5 code appears.
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