If you're cancelling within 14 days, the full pro-rata amount will be refunded. Primarily it has cardio equipment, muscle strengthening, and weight training classes for free. Children between the ages of 14 and 16 who are working out at PureGym must always be accompanied and supervised by a parent or legal guardian. We have over 300 gyms across the country, so theres plenty to choose from. Core or Premium/Unlimited 1 subscriptions begin one day after conclusion of the contract. Once your free trial is up, your membership will be automatically activated, and you will be charged monthly. You can easily manage your membership online. Are you looking to cancel your PureGym membership? It's immediate, so you can go to the gym straight away once it's unfrozen. Please contact the Member Administration Department for personal advice. But despite all the features some people are not satisfied with their services and want to cancel the membership. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process. Scroll down to Cancel Your Membership and select this option. USE CODE: SAVEHALF. People go for cancellation when they are not using the membership anymore. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. 4. To change back, head to your profile section and change your membership back, Offer is only valid to members on a direct debit membership, PureGym withholds the right to amend this offer at any time. You can freeze your puregym membership for up to 3 months. Please observe the notice period stipulated in your contract. If you have a corporate membership, you can cancel by informing the third-party who set it up for you (usually your employer). It has become one of the largest Gyms in Britain. If you cant find what youre looking for in the Help Centre or have an issue updating your membership in the Members Area, you can get in touch with us via social where we will aim to respond as quickly as possible. Zero Joining Fee offers exclude pre-opening offer gyms. Please check your contract with the corresponding comment field. Follow the step by step process below. If you want to keep track of your payments, Nova can easily do this for you. Please remember to always check your spam folder. A change of gym can be requested via MYPUREGYM. This will pull up a list of all the different gyms youll be able to access. If you would like to request a change of gym outside of this policy, please contact our Membership Administration. Members with annual membership can pay the amount in the club (except for Bern Lorraine) or by invoice within 20 days. Please be aware this must be actioned at least 3 working days prior to your payment date. Can you cancel your PureGym direct debit? Tell them all the information carefully and make sure that you have told account details correctly, especially the account number. Please note that you cannot train with us with an open debt claim. You are more than welcome to bring your friends or acquaintances to work out with you in the gym. Follow the step by step process below. Go to your Members Area, select 'Your Profile', then follow the instructions to freeze. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online. Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit. This means youll be able to access your gym at restricted times of the day when you pay a lower membership fee. In the MYPUREGYM online customer centre you will find all the information about your membership. Select Your Profile and then select Freezing or Cancelling. We may not have received your payment in our account before the invoice was sent. When cancelling your PureGym membership, there are two things you need to remember: the type and amount of notice you must give. However, the email address can be changed at any time by an employee in the studio. As a Premium/Unlimited Member you can cancel your membership up to the last day of your current term. Please click directly on the selected vacancy. Will My PureGym Free Trial Auto-Renew Into A Paid Subscription? During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below. What we will do if we think your PIN number / Access Device has been misused: Should we believe that your PIN number / Access Device has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. You actual Direct Debit may, therefore, be lower than the amount you have selected to pay, To get the any of the Loyalty Benefits you must maintain your Together Direct Debit up until the club reopens and your next full Direct Debit is deducted, Guarantee that your current monthly direct debit fee will not increase for 12 months once the club reopens. Head to your Member's Area2. If you are looking to keep better track of your subscriptions and bills, download Nova today to begin your financial wellness journey. select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. Core and Plus members can cancel their membership following the online cancellation process. You will find the termination clause on your membership card. You will need to check your selected gym which you can do within thejoining processwhich will show you if it is available, the price andhours you can use the gym. Before you join. You can obtain more information directly from an employee of the club. You can find an overview of all vacancies HERE Manage Settings It provides a wide range of subscription plans. If you are paying by direct debit, you cannot cancel within five days of your next fee being due. Then here, you will find everything regarding the cancellation of PureGym membership, cancellation, and refund policy. You can contact us by e-mailing us at, If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Pure Gym Limited at. There may be occasions where we have to close all, or part of, the gym of which you are a member. Please make sure that your email address is always up to date. Price will increase automatically to price specified on join page after this. you can get in touch with us via social where we will aim to respond as quickly as possible. We use cookies to give you the best possible experience on our website. The price guarantee applies to Off-Peak, Core and Plus memberships. These months will then be added to your membership as a time credit. 2. The majority of our gyms are open 24/7, although a small number are unable to stay open the whole time. may mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. If you are willing to cancel the PureGym, first contact a member.services@puregym.com and tell them that you want to cancel the membership. You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. The best way to get in touch with us is via social, @puregym on Twitter and Facebook Messenger where we will aim to respond as quickly as possible. Therefore, it is not possible to bring babies and children under the age of 14 with you. 4. Step 5: Finally confirm cancellation Different Ways to Cancel Your Membership Online It's really easy to unfreeze your membership, just log into yourMember's Areaand select the option to unfreeze. 6. Offer valid from 1st January 2023 until 23:59 28th February 2023 and must be claimed by this date. From here, you can then pick the gym youd like to move to and the membership option that suits your needs. To cancel a rolling monthly contract, you'll need to cancel your membership at least four working days before your next payment is due to stop the payment being taken. Outside of term time multi-gym access will be made available during the following dates, with eligible students able to access all open PureGyms during these times. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. Have you received a payment deferral from the Member Administration Department as a gesture of goodwill? Response times may vary during our busy periods, weekends and bank holidays. Clients cannot transfer their guest passes to anyone else nor transfer to another date once the date has been selected. Member Benefits will be made available in the member's area which can only be accessed by Together members. Cancel By Telephone. You can cancel the additional subscription by giving notice to the end of its contractual term. You can cancel your monthly membership at any stage you want. If you dont already have an additional subscription, you can purchase one additional subscription or the All in One. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. Your membership will be in force up to the time your next payment is unpaid. We've made it really easy to freeze! If youd like to add this option when joining, select the PLUS membership option. Please call Member Services for options available to you or for any further information. You can cancel the additional subscription by giving notice to the end of its contractual term. Note: If you have taken out a promotional subscription with free add-ons, the add-ons will automatically be renewed with the subscription at the prices valid at the time of purchase, unless you have cancelled the add-ons in good time. Hurry, ends midnight! The best way to do it is by cancelling online or making use of their customer support. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract. However, after 14 Days, PureGym will refund 50% of the pro-rate amount. In that case, you cannot resume your workouts until you have paid your membership fee. Can't cancel your PureGym membership? Send us a written notice of termination by registered letter to PureGym, Grabenwisstrasse 5, CH 8604 Volketswil, with the note " Termination". Search another category. The renewal fees can be paid online at any time using the payment slip on your invoice. Thats why some organization is providing health club services. You must be at least 14 years old to become a member of PureGym. You can expect a one-hour individual instruction provided by a professional trainer on site. You can upgrade to an All in One subscription at any time. Adolescents from the age of 16 and above are allowed to work out only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership contract). Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period. Any prizes offered by PureGym must be claimed within 21 Days of announcement of the winners. They will confirm to you whether you really want to cancel your membership or not. Log in to the Member's Area. The consent submitted will only be used for data processing originating from this website. While there are no fees to cancelling, if you have a fixed membership, youll only get 50% back on any unused membership. USE CODE: SAVEHALF. After following any subsequent prompts, you should be all set to cancel your membership. USE CODE: SAVEHALF. Your email address may have been stored in our system more than once. All Gym challenges are subject to fair play which is managed in club. Make sure you include relevant details such as your first and last name, address, and email. You don't have access yet? Head to your Member's Area 2. You can obtain information ONLINEor ask a member of staff at the club. LINK TO CONTACT FORM. You can find more information regarding the unsupervised hours of your gym HERE. Go to their member service website member.service@puregym.com. Yes, you can pause your membership with or without cause. An example of data being processed may be a unique identifier stored in a cookie. Despite all the good services and management, some members want to give up for many reasons, but that is not an arduous task. Yes, you are welcome to transfer your membership to another person. No fee shall be charged to Premium/Unlimited Members. If the online cancellation option is unavailable to you, please cancel directly through your bank. If you are cancelling within 14 Days, the full pro-rata amount will be refunded. Yes, all members can pause their membership for 1 month up to a maximum of 3 months per year without specific cause. Head over to your profile by clicking on the "Your Profile' button. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. If you're already a member, you can add multi gym access as a bolt on or by upgrading to a PLUS membership, simply log into yourMember's Area,select the 'Packages and Upgrades' tile and follow the instructions. Then please generate your password on the left side with your stated email address. Follow the instructions to freeze your membership You can freeze for free for 1 month. In the latter case, you can book only Live Group Fitness that take place in your club. You can upload your application there. Leider ist bei Ihrer Newsletter-Anmeldung ein Fehler aufgetreten! PureGym is a private company in the UK founded in 2009 by Peter Roberts. Offer cannot be used in conjunction with another offer. Then pleaseget in touch withthe Member Administration Department via the CONTACT FORM. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0FRS), Registered in England No: 6690189 Reg. How do I cancel my fixed term membership? Any further freeze, for up to 3 months within a 12 month period is at a cost of 6.99. If you have bought a plus membership of PureGym, then you cannot freeze your membership. Our company registration number is 06690189 and Our registered office is at Town Centre House, Merrion Centre, Leeds LS2 8LY. Please wear a face covering when entering the gym, in communal areas and changing rooms, and when moving around the gym. We will then process your cancellation. Get a health quote Get a life quote Kick start your PureGym fitness journey Equipped with everything from Pilates to kettle bells to help with your fitness plan. Do you have a promotional rate and want to work out in another studio? If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios).
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