Postal facilities are closed on federal holidays. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. They always put the package inside by our door, where it is safe, and they ring the bell. 80 Main St. Westford MA 01886 . Monday Friday 7 AM 11 PM ET Connect with our customer service representatives to help resolve your issue and get back on track. Get email updates on the latest OIG news. If you need more help, please send us an email. i have done reports with **** police, better business bureau, post master and the local post office. Postal Service about lost or stolen mail or mail fraud. Please provide as much detail as you can. Hours of Operation Hours of Operation Ask a real person any government-related question for free. I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. Something should be done and they need to be held accountable. Complaints against the government | USAGov Respond to your customers for free.. Contact Us | USPS The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Try these handy links: General Information on Postal Service products and services: click here. how to participate The U.S. YouTube. Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. Twitter. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Monday Friday 8 AM 4:30 PM ET They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? For website-related issues only, contact the webmaster. I am not judging people. Complaints for USPS-Consumer Affairs Office - Better Business Bureau To find your local District Consumer and Industry Affairs Office: click here. The Technical Support team can help when a website application or form doesn't work properly. Email Us | USPS As a matter of policy, BBB does not endorse any product, service or business. PAGR Consumer Info | Postal Regulatory Commission How do I Navigate the Interactive Voice Response (IVR) System? Monday Friday 8 AM 8:30 PM ET Contact PostalOne! There is no reason my package shouldn't have been delivered. Hours of Operation PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! USPS Customer Service District Offices - postalwork.net *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Hours of Operation To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. Once on November 16, 2022 and again in January through USPS.com. If you still need more help, see the contact information for technical support, Postal Store orders, and more. Find the best way to get help and connect with USPS. BBB Business Profiles generally cover a three-year reporting period. 1401 W Fort St, Rm M-157. Monday Friday 8 AM 4:30 PM ET GBPCC USPS Contact: George Kippenhan . U.S. Post Office | Niles, IL - Official Website Postal Inspection Service. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. i have posted on ******* and ******** about the bad **** in ****. Access theConsumer Affairs Office Locator tool. See a list of all upcoming USPS holidays and events. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? i just got other thing today plus and have it all on video. Hours of Operation Find the best way to get help and connect with USPS. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. Monday - Friday 8 AM - 8:30 PM ET. Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. This infographic illustrates the options, with links and contact information below. Select your state or territory from the alphabetical listing. Get contact information, hours, and more. IPv6 Supplemental Policy They even showed it in THEIR possession, but it never showed up and never scanned delivered. Consumer product and service complaints. Well guide you through the process. Select an inquiry type that most closely relates to the complaint or question that you have. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . Publications 10/22/2022 Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? Pitney Bowes, U.S. Mailing Solutions. Use our online form to answer a few questions about your issue. Get email updates on the latest OIG news. Today I receive notice that they said they did deliver it right. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. USPS - Contact PostalOne! Customer Care 4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. Call with questions about stamps or orders placed online through The Postal Store. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. case information Post will do nothing but give a run around because THEY lost package. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS The post office I think is stealing my packages investigates themselves? They are literally right in front of the mailboxes and they are available. Monday Friday 7 AM 11 PM ET Please use the Hotline form to report matters involving: Please fill in as much information as possible. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. Find the nearest USPS location by city and state or ZIP Code. Saturday 8 AM - 6 PM ET. U.S. Government USPS-Consumer Affairs Office Complaints Complaints USPS-Consumer Affairs Office U.S. Government View Business profile Need to file a complaint? Call with questions about stamps or orders placed online through The Postal Store. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Complaint About Mail Service Use the USPS website's Email Us form. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. Get contact information, hours, and more. You must have JavaScript enabled to use this form. File an Online Complaint | Office of Inspector General OIG Instead my mail is being returned to sender. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. 11/16/22 I had ordered a package that was delivered on November 16th, 2022 but when I went to the post office it wasnt in my P.O. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Use our online form to answer a few questions about your issue. If the document you are seeking is not available in our Document Library, please submit your FOIA request. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For more details and a full list of services, go to FCC Telecommunications Relay Services. Accessibility What next? Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping Mandatory fields are identified by an asterisk (*). Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. If you do not wish to provide contact information, you may submit your complaint anonymously. 412-359-7829. 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. Washington, D.C. 20268 To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! . Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Find the "TRS Telephone Numbers" section to get the specific number you need. They say you can call the direct line for further assistance but they a NEVER answer their phone. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Find the "TRS Telephone Numbers" section to get the specific number you need. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. PostalPro Tools | PostalPro - USPS Mailing Address: Greater Boston Postal Customer Council. To contact the OIG, please call 1-888-877-7644, email hotline@uspsoig.gov , visit USPS OIG Contact Form , or mail 1735 N Lynn Street, Arlington, VA 22209-2020. Laureen.B.Alt@usps.gov. The .gov means its official. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. What is the best way to contact the United States Postal Service? - USPS For answers to frequently asked questions and customer service help: click here. They will get you the answer or let you know where to find it. Priority Express fees start at $22.95, and shipping runs seven days a. Learn where to complain about a postal employee or facility. Postal Service complaint Find out how to file a complaint with the U.S. BBB Business Profiles are subject to change at any time. Fill out a short form or get tips to fix some of the most common issues right from your computer. Postal Bulletin 22225 > Hours of Operation I have tried going through the **** system. 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This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. I had to go to post office and pay ***** to have the locks changed. Informed Delivery Support See a list of all upcoming USPS holidays and events. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. If youd like to speak with a representative about another issue with your package, please call us. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. On the website, you can also file a claim or request a refund for shipping. Consumer Affairs - USPS If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. Saturday 8 AM 6 PM ET. APPEALING A POST OFFICE CLOSURE File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. Complaints about consumer products and services | USAGov LAST UPDATED: BBB Business Profiles may not be reproduced for sales or promotional purposes. Copyright 2023 by United States Postal Service Office of Inspector General, For general inquires regarding our office, please call. It is now over a month and I am still unable to access my mailbox. They told me it would take 2 weeks to a month. Boston MA 02205-1234. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Very unprofessional! For more details and a full list of services, go to FCC Telecommunications Relay Services. This is why I am contacting the BBB.The ZIP code is *****. For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. The number for that office is. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. Find the nearest USPS location by city and state or ZIP Code. Saturday 8 AM 6 PM ET. Monday Friday 8 AM 8:30 PM ET Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. How do I email a complaint to USPS? - EasyRelocated If you still need more help, see the contact information for technical support, Postal Store orders, and more. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces.
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